Using eRFx to Cope with Rapid Growth at Three

“You’re in the middle of doing something, you want an answer, and it’s there”, Sinead McDaid, Procurement Program Manager, Three.

Monday, June 20, 2016
BY: June Sejrup, Marketing & Communications Coordinator

Situation

  • The mobile phone retailer Three had experienced substantial growth and geographic expansion across Europe
  • Increasingly difficult to maintain process compliance, visibility and comprehensive repository
  • Needed country managers to be self-sufficient from Day One

 

Solution

  • Deployed eRFx to all geographies through a single instance with shared repository, templates and processes
  • Scanmarket Quick Call used extensively to support users
  • Conducted 80 events during initial roll out
  • Provided audit trails through the platform

 

Outcomes

  • Advice to companies new to eRFx:
    • Don’t go in with your eyes closed
    • Provide users the time and support to learn as they go
    • Make sure everything goes through the system, including awards and notifications