This is a prospect that we're very interested in engaging so we put a lot of time and effort into the response. This involvement included multiple stakeholders from executives to consultants to sales to I/T.
The RFP was being conducted on the incumbent provider's software, as well it should be. We at Scanmarket are strong advocates that any time you CAN run an RFx online, you SHOULD run an RFx online. We dutifully signed up for a username and password on the competitor's system, read and agreed to the T&C's and downloaded the RFx so that we could work on it offline. So far, so good.
That's when things started to go wrong.
Today's lesson on how to make your CEO frustrated
Remember, we are an eSourcing company. That means that we like to think of ourselves as eSourcing experts. Most of us have many years' experience with tools from multiple different providers. We spend our days advising our customers on how best to structure and execute their eSourcing events so that they can get all the benefits in savings, transparency, efficiency and compliance that eSourcing provides.
If WE have problems giving clean, timely proposals in an eSourcing platform, imagine how hard it must be for "normal" suppliers!
At Scanmarket, we believe there's a better way. While the benefits of eSourcing are very real, the results only happen when people actually USE the tools. Therefore, those tools need to be easy to use, easy to implement, easy to get help for, and easy to do business with. Everything we've done over the last 14 years and 250+ customers is designed to provide just that.
We're still hoping to win the prospect's business. If for no other reason than giving this company an easier way to conduct its business with suppliers.