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Support

Getting the best results from your strategic sourcing program requires giving your people the support they need, when they need it. Long gone are the days of enormous training binders that sit unused on a shelf. Instead, Scanmarket provides multiple ways to get answers, from our highly praised Quick Call feature to in-depth how-to guides and videos. Take advantage of these resources to find answers to all your questions.

And remember, any time you need immediate help, we are only a Quick Call away!

The Quick Call provides direct access to our global team of senior eSourcing Consultants instead of a support desk.
This enables us to answer your questions and resolve issues rapidly. In fact, 85% of Quick Calls are answered in less than 1 minute. And 95% of all Quick Calls are answered within 5 minutes.

We often hear from customers that Quick Call is the best support in the industry. Give it a try and find out why.

The 24/5 support via the “Quick Call” functionality is one of Scanmarket’s true USPs. The team responds to both buyer and supplier queries with the highest efficiency and professionalism. It can’t be understated how important a service like this in supporting continued e-Sourcing adoption and early adoption at that!

Patrice Finnegan, Global Lead - eSourcing, Associated British Foods
SCANMARKET

Only a Quick Call away

    

  • For both buyers and suppliers
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  • For technical queries
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  • For troubleshooting
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  • For general commercial support
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  • For event type selection & setup

Scanmarket instructor using eSorucing software to instruct a male employee

"Scanmarket’s Quick Call is the best support that I have experienced so far. The Scanmarket support team is knowledgeable and patient and they really provide an excellent service"

Manuela Greunke, NPI Procurement, Birds Eye Iglo Group Ltd.