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Careers

Join us in enabling true digitalization of procurement.

Help us make procurement as simple as it should be.

We bridge the gap between advanced technology and an effortless experience.

We’re not only in the business of creating the best digital tools, but the best digital organizations.

’’

Scanmarket remains a special place to work for me due to a number of reasons. Having joined Scanmarket from a large multinational, arriving at a fast growing and agile business was fantastic. I found quickly that my ideas and input have a real impact on the experience our clients have and the range of services we offer.

Richard Brown, Sr. eSourcing Executive EMEA & Asia Pacific

Our Values

This is what we value in our colleagues, partners and customers.

Capable

Our deep domain knowledge and expertise are one of our biggest differentiators. This insight into market dynamics is crucial for our ability to create solutions that are rooted in the needs of procurement professionals.

Enabling

We keep driving digitalization by enabling our customers to continuously climb the ladder of digital maturity. Enabling our customers to integrate and adopt our solution fully is at the heart of our approach to customer service and success.

Attuned

We are not your regular technology supplier – we are a true digital procurement partner providing decades of domain experience. We strive to provide solutions attuned to the needs of procurement professionals – because their success is our success. This is reflected across all our customer touchpoints – from product to customer service.

Effortless

In a market where big, cross-functional platforms appear to make the use of procurement tasks more rigid than necessary, we strive to provide the opposite: A solution that enables effortless integration into our users' everyday lives.

Perks of Working at Scanmarket

Great Work-Life Balance

Attractive Pension Plan

Lunch Arrangement

Focus on Personal Growth

Social Events

Massages

Scanmarket's software platform is trusted by 350+ customers in more than 85 Countries. Our customers work with vendors in more than 170 Countries.

Our Locations

We’re headquartered in Denmark, with regional headquarters in the United States, United Kingdom, United Arab Emirates, Netherlands and Germany.

Denmark Headquarters

Tel: +45 70 275 900
Fax:
+45 70 275 901

Scanmarket A/S
Solbjerg Hedevej 39
8355 Solbjerg
Denmark
CVR-Nr. 26716381

North America

Tel: +1 800.411.6202
Fax: +1 717.754.7583

Scanmarket Inc.
12600 Deerfield Parkway
Suite 100
Alpharetta, GA 30004
USA

United Kingdom

Tel: +44 (0)870 777 3009
Reg-No. 4091722

Scanmarket Ltd.
Holden House, 4th Floor,
57 Rathbone Place
London W1T 1JU
United Kingdom

United Arab Emirates

Tel: +971 (0) 58 503 2994

Scanmarket Dubai
The Palm, Dubai
United Arab Emirates

The Netherlands

Tel: +31 (0)20 312 0412

Scanmarket Netherlands
Johan Cruijff Boulevard 65-71
1101 DL Amsterdam
The Netherlands

Germany

Tel: +49 40 376 44 915
Fax:
+49 40 376 44 500

Scanmarket Deutschland
Stadthausbrücke 1-3
20355 Hamburg
Germany

We are not your regular technology supplier – we are a true digital procurement partner providing decades of domain experience.

Open positions
Position
Closing
Customer Success Manager, DK
DK
Dec. 03 2021
Internship - Consultancy & Customer Success
DK
Dec. 31 2021

Details

Customer Success Manager, DK

Scanmarket is looking for Customer Success Managers
to join our expanding team

Are you looking for a chance to work with a range of global companies? Do you like building close customer relationships? And can you drive large implementation projects?

Then we have the right job for you!

We are looking for Customer Success Managers, who can manage all aspects of Scanmarket’s internal and client-facing projects. You will get the opportunity to collaborate with a wide variety of large, international organizations and gain unique insights into their procurement and sourcing projects – part of your role will be to assist them with data analysis, strategic advice and provide excellent customer service.

Responsibilities:

  • Drive the implementation of Scanmarket’s source-to-contract platform, when new clients are signed
  • Analyze, facilitate, support and execute sourcing projects within a wide variety of companies and product categories
  • Conduct onsite workshops, strategic seminars and online webinars
  • Build close relationships with clients through continuous Customer Success Management
  • Ad-hoc support of customers and of new product/service developments within Scanmarket

We offer you:

You will join our Danish HQ close to Aarhus in a global company with ambitious growth plans. We are a young and energetic team of 100 people across our offices in Denmark, USA, United Kingdom, The Netherlands, Switzerland, UAE and Germany. Scanmarket is a market leader within source-to-contract management, and we pride ourselves on being different from other SaaS-companies. We demonstrate this by always going the extra mile to support our clients’ business objectives, all the way from sales to post-implementation support.

 

In the role as Customer Success Manager you are guaranteed:

  • Ample opportunity for professional and personal development in a fast-paced environment
  • The unique opportunity to work with and build a close relationship with your own clients from some of the biggest companies in Denmark
  • Excellent work-life balance with the option to work remote and/or out of the office
  • Lunch-arrangement, pension-plan, great coffee, and social activities

Who are you?

Ideally, you have experience with purchasing, logistics and/or supply chain management. Experience within procurement and/or source-to-contract is an advantage, but not a requirement.
We expect that you:

  • Speak and write Danish and English fluently and are comfortable presenting in both languages
  • Have proven client-facing skills and know how to build and maintain client relationships
  • Like driving larger projects
  • Feel comfortable working with Microsoft Excel, including the ability to develop and interpret complex analytical models and ad-hoc reports

The right person will also:

  • Enjoy interacting and communicating with clients
  • Be proactive and self-driven
  • Be able to effectively plan and manage multiple projects, tasks, and initiatives with varying timelines & priorities
  • Have an analytical mindset
  • Be persistent and have a ‘can do’ attitude

The practicalities:
Workplace: Solbjerg, south of Aarhus or from home
Travel days: Approximately 25 days
Application deadline: Interviews are held on an ongoing basis until the right candidate is found, so please send your application and CV as soon as possible to Andreas Haudrum Nielsen, Senior Customer Success Manager at ahn@scanmarket.com 

For questions or further details about the position, please contact Andreas at +45 28 29 63 43.

About Scanmarket:
Scanmarket is a Source-to-Contract software provider that develops advanced functionalities in an effortless design. Originating from the needs of the end user, Scanmarket’s S2C solution is attuned to meet the needs of the procurement professional. We take ownership of customer success with experts at your fingertips to drive user adoption. Digitalize your upstream procurement functions with technology that is built to be used.

Customer Success Manager, US

The Role

Source-to-Contract Customer Success Manager
This position is responsible for the on boarding, maintenance, management and retention for an assigned list customers. This role is to continue to develop relationships and enhance processes to provide the best possible experience for the customer and the use of the SaaS eSourcing website. The role will be required to work harmoniously with the Scanmarket teams that include the sales team, business development rep team, IT team, developers’ team and the management team. This position will also provide other support services that may include answering Quick Calls, providing training, host Webinar Wednesday trainings, assisting with event questions and set up as well.


Responsibilities and Key Accountabilities:

  • Main Contact for customer POCs and internal team members for their assigned accounts
  • Answer and support customers on Scanmarket solution
  • Perform recurring monthly and or quarterly meetings with customers to stay in contact and ensure customer is satisfied
  • Perform customer On-boarding process
    - Work with IT, Development and Sales teams
  • Be an expert on the Scanmarket solution and able to passionately perform customer demo’s
  • Participate in company and or customer meetings as required
  • Facilitate training for new and existing customers (webinar or workshop)
  • Identify and pursue up-sell opportunities
  • Typical account base consists of 10 to 18 customers
  • Answer Quick Calls (85% answered within 60 seconds, 95% answered within 5 minutes)
  • When monthly system enhancements are posted, learn them and present them to the sales and BDR teams to understand the changes and how it effects customers
  • Consulting customers Best Use of System, with Best Practices

Desired Skills & Experience

  • 5+ Years of account management and customer retention experience
  • Microsoft Suite experience (Word, Excel, Power Point, Outlook)
  • Procurement experience is favorable
  • Software support experience is favorable
  • The ability to work and interact effectively in a team environment
  • Being a self-motivator, ability to identify tasks to be completed and complete them with minimal supervision
  • Ability to plan, schedule and monitor multiple concurrent tasks to meet agreed deliverables and deadlines
  • Must have strong customer service and customer responsiveness skills, and have the ability to communicate in a pro-active and professional manner
  • Demonstrated data entry accuracy and attention to detail
  • Travel 10% or less
  • Maintaining positive attitude
  • Must have strong customer service and customer responsiveness skills, and have the ability to communicate in a pro-active and professional manner
  • Demonstrated data entry accuracy and attention to detail a must
  • Eager and excited to learn quickly
  • Ability to speak with CEOs, VPs, Directors, and ask challenging questions
  • Highly organized and strong time management skills


The right person

  • Will have the ability to be on the phone for up to 6 hours
  • May occasionally need to work after hours on weekdays to handle Quick Call support
  • May possibly travel to Denmark for initial training and annual Holiday Party


We offer you

Type: Full-time / Salary Exempt
Experience: Experienced, Sr. level,
Functions: Sales operations customer management
Industries: Sourcing & Procurement SaaS
Compensation: Competitive Salary and bonus
Hours: Vary but typically 8am to 5pm
Benefits: Major Medical Insurance, Generous Vacation program, 401K, and career paths

The Practicalities

  • Department: Operations
  • Reports to: VP North American Operations
  • Location: NA Corporate Office, Alpharetta, GA

Questions and final application should sent to VP of North American Operations, David McMinn at dmc@scanmarket.com 


The Company

Scanmarket is a source-to-contract software provider that develops advanced functionalities in an effortless design. Originating from the needs of the end user, Scanmarket’s S2C solution is attuned to meet the needs of the procurement professional. We take ownership of customer success with experts at your fingertips to drive user adoption. Digitalize your upstream procurement functions with technology that is built to be used.

 

 

 

Scanmarket reserves the right to make changes to the above job description whenever necessary.

This job description reflects management’s assignment of essential job functions.  It does not restrict management’s right to assign or reassign duties and responsibilities to this job at any time.  To perform this job successfully, an individual must be able to perform each essential function, meet the qualifications and the physical, mental and environmental requirements satisfactorily.  Reasonable accommodation that doesn’t impose an undue hardship upon the business may be made to enable qualified individuals with disabilities to perform the essential functions.

Customer Success Manager, UK

Scanmarket is looking for a Customer Success Manager to join our expanding team

The Role
Source-to-Contract Customer Success Manager
An exciting and challenging role, managing all aspects of your customers’ accounts, including low-medium complexity system implementations, driving customer change management, usage/adoption, best-practice and digital maturity, renewals and upselling software and services where appropriate. You will be working closely with multiple stakeholders at varying levels of seniority within each customer organisation and need to be able to understand and service their varying needs accordingly. You will be working closely with clients and their suppliers to help facilitate S2C projects and initiatives, offering best-practice guidance and challenging customers to do things differently, where necessary. You will be responsible for delivering and ensuring an excellent customer experience at all stages of the relationship.

Responsibilities:

  • Build close relationships with our clients through continued excellence in customer service
  • Proactively and relentlessly drive customer usage, digital maturity and ultimately ROI
  • Become a S2C and expert and trusted partner to our customers
  • Become a champion of change management
  • Project-manage low-medium complexity solution implementations
  • Deliver light and in-depth onsite/remote training to customers as and when needed
  • Challenge customers when they are operating outside of our best-practice S2C recommendations
  • Analyse, facilitate, support and execute sourcing, contract management and supplier relationship projects with or on behalf of customers

The Opportunity
With this role comes a great opportunity to work with and help evolve the procurement departments of global, multi-billion-pound organizations. Importantly, we genuinely offer an excellent suite of modules and wrap-around services, which makes the job all the more enjoyable and the high customer retention targets all the more achievable. We expect a high degree of hard work, dedication, creativity and results from the successful candidate.

  • quickly expanding, highly ambitious global company
  • work closely with many different global procurement organizations worldwide
  • professional and personal development in a fast-paced environment, where you have an opportunity to shape your own role
  • flat informal organization with a high degree of independence and fast decision-making
  • young and dynamic environment with room for exploring new ideas
  • results oriented but with a great work-life-balance

The Candidate
High-energy, hard-working, resilient candidate who has experience working within procurement for a medium-to-large organisation, and will ideally have had experience implementing or using an eSourcing, contract management and/or a supplier relationship management software solution. They will also be hungry for success and will be looking to take their sales career to the next level.

  • Ideally 1-2 years’ experience within procurement
  • Ideally Bachelor or Master’s degree within International Business, Supply Chain Management, Logistics, Business Economics or similar.
  • You have excellent interpersonal skills and high emotional IQ and have a talent for building and maintaining strong business relationships
  • You are able to think on your feet and use your knowledge in a flexible, creative manner to find out of the box solutions when needed
  • You possess strong analytical skills, including the ability to develop and interpret complex analytical models and ad-hoc reports
  • You have strong skills in Microsoft Office, Excel, and Power Point
  • You are comfortable presenting to senior executives and internal stakeholders
  • You are fluent in English and ideally French or Dutch/Flemish (spoken and written). Any additional language is a plus.
  • You are eager to learn and have a structured & fact-based work approach
  • You have a strong work ethic and a high level of integrity
  • You have a “can do” attitude, are proactive and self-driven, able to effectively plan and manage multiple projects, tasks and initiatives with varying timelines & priorities


The Practicalities

  • Working remotely
  • Travel required (approx. 30 days per annum)

Questions and final application should sent to Sr. Director of Customer Success, Dan Gianfreda at dg@scanmarket.com.

The Company
Global company with ambitious growth plans and consist of a young and energetic team of 100 people across our offices in Denmark, USA, United Kingdom, The Netherlands, Switzerland and Germany. Scanmarket is a market leader within Procurement software and services with over 350+ global customers (predominantly blue-chip companies including Nissan, Viacom, Associated British Foods, ISS) spread across 85+ countries. We take great pride in being different from other vendors through our genuine and maniacal focus on customer success and satisfaction all the way from the pre-sales discovery phase, to the post-implementation, driving digital maturity phase.

The Culture
Highly proficient, thought-leading company, committed to ensuring our people have an excellent work-life balance. Welcoming, friendly, focussed, result-oriented team characterized by a fun and informal tone. Genuine open-door policy, flat structure and daily interaction with company C-suite executives.

What our Customer Success Managers say about working at Scanmarket

“At Scanmarket, you are not just seen as a number! You are given the opportunity and autonomy to make a huge difference from day 1!”

“No two days are ever the same at Scanmarket, very few roles allow you to work so closely with such a large variety of market leading companies”

“As a CSM I am able to apply my procurement skills and knowledge across multiple companies and industries and gain deeper learning on challenges and solutions”

“It’s great having so much freedom and responsibility, whilst knowing that you are always backed up by a great team”

“Being part of an exciting and quickly growing organization breeds a wealth of opportunities both in terms of progression and personal development”

“Opportunities to travel around the region as part of client engagement and consultancy activities”

“Network with procurement professionals at all levels within clients’ organizations from procurement operations through to CPO level”

“Analyzing and interrogating customer data and challenging their Source-to-Contract processes to support and help drive their digital maturity”

“I was seeking a new procurement role with a forward-thinking company and being a CSM in Scanmarket has provided this opportunity”

Ambitious Consultant

Scanmarket is looking for an ambitious Consultant to join our client-facing team, handling sourcing projects

Are you looking for a chance to work with a range of global companies? Do you like driving large implementation projects? And are you a high performer?

Then we have the right job for you!

We are looking for an experienced Source-to-Contract Consultant, who can manage all aspects of Scanmarket’s internal and client-facing sourcing projects. You will get the opportunity to collaborate with a wide variety of large, international organizations and gain unique insights into their procurement and sourcing projects – part of your role will be to assist them with data analysis and strategic advice.


Responsibilities

  • Drive larger implementation projects, where you will be the project manager ensuring that Scanmarket’s Source-to-Contract platform is well implemented, when new clients are signed
  • Analyze, facilitate, and execute sourcing projects within a wide variety of companies and product categories
  • Develop robust eSourcing strategies and recommendations to support Scanmarket’s decision-making
  • Conduct onsite eSourcing workshops as well as online eSourcing Webinars
  • Conduct strategic sourcing seminars for clients’ senior executives
  • Building close relationships with clients through continuous Customer Success Management
  • Ad-hoc support of customers
  • Support new product/service developments within Scanmarket


We offer you
You will join our Danish HQ close to Aarhus in a small, global company with ambitious growth plans. We are a young and energetic team of 100 people across our offices in Denmark, USA, United Kingdom, The Netherlands, UAE, Switzerland and Germany. Scanmarket is a market leader within Source-to-Contract Management, and we pride ourselves on being different from other SaaS-companies. We demonstrate this by always going the extra mile to support our clients’ business objectives all the way from sales to post-implementation support.
In the role as Source-to-contract Consultant you are guaranteed:

  • Ample opportunity for professional and personal development in a fast-paced environment
  • Unique opportunity to work closely with many different sourcing organizations worldwide
  • The possibility to act both as an expert consultant, who is brought in to assist your colleague with their clients when the complexity is above average, but also to build a close relationship with your own clients
  • Flexible working hours and the option to work from home, lunch-arrangement, pension-plan, great coffee, and social activities

Who are you?
The ideal candidate has experience with purchasing, logistics and/or supply chain management. Experience within Source-to-Contract is an advantage, but not a requirement. We expect that you:

  • Have proven client-facing skills and know how to build and maintain client relationships
  • Are comfortable driving larger projects
  • Possess excellent verbal and written communication skills in English and are comfortable presenting in English
  • Have high proficiency in Microsoft Excel, including the ability to develop and interpret complex analytical models and ad-hoc reports

The right person will also

  • Enjoy interacting and communicating with clients
  • Be proactive and self-driven, able to effectively plan and manage multiple projects, tasks, and initiatives with varying timelines and priorities
  • Have an analytical mindset
  • Be persistent and have a ‘can do’ attitude and process-oriented track record

The Practicalities
Workplace: Solbjerg, south of Aarhus or from home
Travel days: Approximately 25 days
Application deadline: Interviews are held on an ongoing basis until the right candidate is found, so please send your application and CV as soon as possible to Andreas Haudrum Nielsen, Senior Customer Success Manager at ahn@scanmarket.com

For questions or further details about the position, please contact Andreas Haudrum Nielsen, Senior Customer Success manager: +45 28 29 63 43.


About Scanmarket
Scanmarket is a Source-to-Contract software provider that develops advanced functionalities in an effortless design. Originating from the needs of the end user, Scanmarket’s S2C solution is attuned to meet the needs of the procurement professional. We take ownership of customer success with experts at your fingertips to drive user adoption. Digitalize your upstream procurement functions with technology that is built to be used.

Intern for Consultancy / Customer Success Management

What we offer:

We offer an exciting and challenging internship with prospects in a company with a casual and positive atmosphere. Interaction with various departments at Scanmarket and daily contact with large, international organizations will help you gain great insights into Procurement and Sourcing projects. Your skills will be challenged, and innovative ideas are welcomed. A great variety in tasks will provide you the opportunity to find out where your strengths and competencies lie.

About the internship:

  • You will be supporting buyers in large, global companies across different industries
  • You will provide consultancy services, such as supplier sourcing, user training and organizing workshops
  • You will get a chance to participate in Sales and Customer meetings
  • Smaller ad hoc tasks within e.g. Sales, Administration and Marketing

Who are you?

  • You most likely have an international profile and are currently enrolled in a BSc/MSc program (Cand.merc. IB, Economics, Logistics and Supply Chain Management or similar)
  • You have experience with or an understanding of Global Sourcing and/or Procurement
  • You are an experienced user of MS Office. Excellent skills in Excel is an advantage
  • You have an interest in improving and excelling your negotiation skills
  • You speak and write English fluently. Danish or additional languages are a plus but not a requirement
  • You are ambitious, results-oriented and you take an analytical and strategic approach to working
  • You are outgoing, service minded, persistent and enjoy dealing with customers and partners

The right person will have the opportunity for a permanent or half time employment after the internship.

Internship duration: A minimum duration of five months.

Workplace: Our headquarters in Solbjerg, south of Aarhus

Application: Please send your application and CV in English to Senior Customer Success Manager, Andreas H. Nielsen: ahn@scanmarket.com as soon as possible. Interviews are held continuously. For questions or further details regarding the position, call Andreas at +45 2829 6343.

Questions?

Feel free to reach out.