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If you are a Scanmarket user or supplier participating in an event, Quick Call support provides access to our global team of Senior eSourcing Consultants. Submit a Quick Call request, and we will call you back within minutes.

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Supplier FAQ

I have been invited to participate in an event hosted on the Scanmarket platform. What should I do next?

  1. Follow the link in the invitation to join the event.
  2. Read the Terms and Conditions for participation found on the Specifications tab before submitting your answers or bids.
  3. Inform the buyer of your desire to participate and adhere to deadlines.
  4. Only submit bids if you are able and willing to meet all specifications.
  5. Guarantee all bids made during the eRFx are valid according to the Terms and Conditions for participation and specifications.
  6. When you have provided all of the requested information and/or bids, please submit your response by clicking Finalize Participation.

I cannot log in to the event. What should I do?

  1. Verify the email address registered for the Scanmarket profile is correct.
  2. Check your spam/junk folder. System-generated emails risk getting marked as spam by email servers.
  3. Make sure the email server has not blocked emails sent from the system. If this is the case, please whitelist the following domain: @scanmarketmail.com
  4. Contact your event manager to resend the invitation. 

 

How do I find my password to enter an event?

Click the link Create/Reset Your Password below the password field. Or, go to www.scanmarket.com. Click Login, then click Forgot Your Password, and enter your email address. You will receive an email with a link to reset your password.

I have not received the email invitation for the event. What should I do?

  1. Check your spam/junk folder. System-generated emails risk getting marked as spam by email servers.
  2. Whitelist the following domain: @scanmarketmail.com.
  3. If you are in contact with the Event Manager, please ask them to verify your email address.

How do I access my supplier profile to update my details?

  1. This functionality is only available for some suppliers. If you do not get login details from your client, you can only access events directly through the email invitation.
  2. Go to www.scanmarket.com, click Login and enter your username and password.
  3. Go to Profile to update your company information and contact details. 
  4. All active events are listed under Dashboard. Please note, you cannot see events in which your colleagues have been invited.

I still haven’t found an answer to my question.

Please submit a Quick Call request to the right of your screen. Someone will get back to you within minutes.

Scanmarket Locations

Scanmarket is headquartered in Denmark with regional offices in Germany, United States, the Netherlands, United Arab Emirates and United Kingdom.

 

Denmark Headquarters

Tel: +45 70 275 900
Fax:
+45 70 275 901

Scanmarket A/S
Solbjerg Hedevej 39
8355 Solbjerg
Denmark
CVR-Nr. 26716381

North America

Tel: +1 800.411.6202
Fax: +1 717.754.7583

Scanmarket Inc.
12600 Deerfield Parkway
Suite 100
Alpharetta, GA 30004
USA

United Kingdom

Tel: +44 (0)870 777 3009
Reg-No. 4091722

Scanmarket Ltd.
Holden House, 4th Floor,
57 Rathbone Place
London W1T 1JU
United Kingdom

United Arab Emirates

Tel: +971 (0) 58 503 2994

Scanmarket Dubai
The Palm, Dubai
United Arab Emirates

The Netherlands

Tel: +31 (0)20 312 0412

Scanmarket Netherlands
Johan Cruijff Boulevard 65-71
1101 DL Amsterdam
The Netherlands

Germany

Tel: +49 40 376 44 915
Fax:
+49 40 376 44 500

Scanmarket Deutschland
Stadthausbrücke 1-3
20355 Hamburg
Germany