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Quick Call Support

Expert support is just a Quick Call away.

Get the best results from your strategic sourcing platform with support you need, when you need it.

Quick Call support is not like your typical support desk. With Scanmarket, you have direct access to our global team of expert source-to-contract consultants who can resolve your issues rapidly. We often hear from our customers that Scanmarket's Quick Call support is the best in the industry.

Quick Call support is available to customers, suppliers and other stakeholders. 85% of Quick Calls are answered in less than a minute, and 95% are answered within five minutes.

Remember, if you need immediate assistance, we're just a Quick Call away!

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The 24/5 support via the Quick Call functionality is one of Scanmarket’s true USPs. The team responds to both buyer and supplier queries with the highest efficiency and professionalism. It can’t be understated how important a service like this in supporting continued e-Sourcing adoption and early adoption at that!

Patrice Finnegan, Global Lead eSourcing at Associated British Foods

Global 24/5 Support

  • For buyers, suppliers and stakeholders
  • For technical queries and troubleshooting
  • For general commercial support
  • For event type selection and setup

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Scanmarket’s Quick Call is the best support that I have experienced so far. The Scanmarket support team is knowledgeable and patient and they really provide an excellent service

Manuela Greunke, NPI Procurement at Birds Eye Iglo Group Ltd.