Scanmarket Named Top Strategic Sourcing Solution Provider by SoftwareReviews

Overall sentiments are complex and multifaceted, but this report bases the Emotional Footprint scores on five key criteria:

Service Experience

Service is the name of the game when it comes to customer satisfaction. The best product cannot make up for a lack of support, and Scanmarket takes that to heart. When it comes to implementation, Scanmarket prides itself on its level of support provided to customers that contribute to the high user-adoption rates in minimal amounts of time. Scanmarket ranks the highest of all providers in this category, with three of the six characteristics receiving a perfect score:

• Disrespectful vs. Respectful

• Bureaucratic vs. Efficient

• Key performance indicators (KPI’s) set during the negotiation phase

• Neglect vs. Caring

• Frustrating vs. Effective

• Wastes Time vs. Saves Time

Conflict Resolution

Conflict is inevitable in any interaction with two or more parties. However, it's the ability to overcome challenges and resolve conflicts that differentiates a partner from just a provider. The scores in this report show customers truly value an honest, client-centric approach to doing business and agree that the Scanmarket experience lives up to those values. That reputation earns  a perfect score in five of the six areas in this dataset: 

• Lack of Integrity vs. Integrity

• Vendor-Friendly Policies vs. Client-Friendly Policies

• Selfish vs. Altruistic

• Lying vs. Trustworthy

• Unfair vs. Fair

Negotiation and Contract

A successful negotiation and contract phase goes beyond reading the fine print, or getting the lowest price. Customers need to feel valued, heard and understood for an agreement to truly feel like a deal, with both parties walking away feeling accomplished with their new purchase or new relationship. According to this report, Scanmarket customers regard the company as open to compromise and willing to do what it takes to get the job done. Topics for consideration were:

• Greedy vs. Generous

• Deceptive vs. Transparent

• Overpromised vs. Overdelivered 

• Vendor's Interest vs. Client's Interest

• Hardball Tactics vs. Friendly Negotiation

Strategy and Innovation

Staying on the cutting edge of the latest industry trends is what sets one company apart from the rest. It is important that software providers are up-to-date with technology, while also breaking new ground to find better ways of business, and building the tools for their customers to do the same. Innovation is not without its hiccups, but being agile and forward-focused distinguishes Scanmarket from the others solution providers in this report, and establishes leadership in the strategic sourcing sector. Scanmarket ranks highly in the following categories regarding innovation:

• Roadblock to Innovation vs. Helps Innovate

• Stagnant vs. Continually Improving

• Charges for Product Enhancements vs. Includes Product Enhancements

• Leverages Incumbent Status vs. Appreciates Incumbent Status

• Despised vs. Inspiring

Product Impact

Customers agree that Scanmarket provides a product with a purpose, that is dependable in more ways than one. Being able to rely on a software to increase productivity is one thing, but knowing a solution can truly transform ways of working is the purpose behind the Scanmarket platform. Customers rate the Scanmarket product well according to the following criteria: 

• Unreliable vs. Reliable

• Restricts Productivity vs. Enables Productivity

• Performance Restricting vs. Performance Enhancing

• Commodity Features vs. Unique Features

• Security Frustrates vs. Security Protects

Download the SoftwareReviews 2022 Strategic Sourcing Emotional Footprint Report to see what customers are saying about the industry's leading providers.