The success of our solutions rests in the hands of people using it.
It's all about user adoption.Implementation is only the beginning.
Bridging the Gap Between Implementation & Adoption
At Scanmarket, we make procurement software as simple as it should be to enable fast and broad adoption. To grasp its full potential, our Customer Success team is bridging the gap between implementation and adoption.
Success Project Plan
Get a Head Start
Scanmarket's Customer Success team works closely with customers to proactively drive user adoption, throughput and ROI. We create and implement a Success Project Plan that defines KPIs and other key metrics based on the customer's objectives.
Our Way to Your Success
Step by Step
We take training one step at a time and mirror how users would normally execute projects. At Scanmarket, training is as relevant and close to reality as possible.
With project-based training, users learn by doing. Participants learn what they need to know while running actual projects on the system. Participants immediately use their training by setting up and launching real-life projects to assimilate themselves to the software.
Users always have access to support from a dedicated Scanmarket expert during the program, ensuring projects are executed according to best-practices.
Training & Workshops
Empower Your Team to Drive Digital Transformation
We are not your typical software provider. We are your digital procurement partner with decades of domain experience to drive user adoption and results for your organization.
Scanmarket hosts e-sourcing workshops on a regular basis. If you are about to start or are already are using an e-sourcing solution, learn how to effectively plan and conduct e-sourcing events the right way.
Execute e-auctions effectively with the knowledge and experience it requires. At Scanmarket, we provide a framework for using e-auctions as a negotiation method with a solid strategy and consistent suitability analysis. Drive meaningful results by implementing best practices at your organization.