Colruyt
Scanmarket Customer - Retail Industry
Standardize sourcing processes on best practices to drive efficiency.
Challenge
Colruyt, Belgium’s premier supermarket chain, has a unique working relationship with its supplier and stakeholder community. Instead of adversarial negotiations focused on lowering prices, Colruyt focuses on deep supplier collaboration to drive incremental value throughout the supply chain. Colruyt needed to ensure that their e-sourcing program reflected the values and priorities of the company.
Solution
Colruyt selected Scanmarket as its e-sourcing software solution based on functionality, security and intuitive user experience. The rollout centered around providing individual business operating units (BOUs) with the knowledge and support they needed to become self-sufficient as quickly as possible. Given the number of stakeholders involved, both internal and external, substantial effort was placed on education.
Result
Colruyt standardized their sourcing processes so that each sourcing manager was using one streamlined process which increased opportunities for collaboration with suppliers. When roles changed within the organization, the category knowledge and sourcing intelligence was transferred to the new team. Ultimately, Colruyt was able to find and evaluate new sources of supply.
Scanmarket threw me a life jacket when I was in the ocean.
Natacha Leys
eSourcing Manager at Colruyt