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The implementation process can make or break an S2C software purchase. With more than 20 years of experience, we have learned how to implement a source-to-contract platform the right way. We recommend taking a phased approach to implementation, tailored to your biggest challenges to give your organization the best chance of success.
No single implementation strategy is right for all organizations. But, every implementation should have a phased approach with focus, measurable goals and support. The average implementation time for a standard project is one to two months. However, the timeline is subject to change depending on the final project scope.
Getting Started
1. Kickoff
Kick off the project with the project team members to define the implementation plan and project deadlines.
2. Information Gathering
Define how the system should be configured in regard to company structure, user roles and initial templates.
3. Internal Support & Awareness
Secure the necessary buy-in from internal and external stakeholders.
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4. System Configuration
Configure the system based on information gathered in phase 2 including company structure, user roles and initial templates.
5. Training
Scanmarket provides various types of user training from traditional workshops and webinars to project-based training that enable users to learn by doing.
6. System Launch
Start using the system for live sourcing activities with Scanmarket on stand-by to support you.
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The implementation of the system has been seamless and we’ve received some great bespoke support.
Continuous Improvement
Once implementation is complete, Scanmarket appoints a Customer Success Manager who takes full responsibility to drive continuous results. You can expect regular meetings to review reports and KPI performance as well as additional consulting services based on your unique needs.
It Takes a Village
Scanmarket develops a true partnership with each customer to ensure successful project execution and broad user adoption. One person can hold several roles, but all roles are critical.
Role
Responsibilities
Team Responsible
Project Manager
Ensures project delivery according to the Statement of Work (SOW).
Scanmarket
Consultant
Provides support during the entire implementation process and produces deliverables according to the Statement of Work (SOW). Advises the customer on best practices and configures the software according to customer requirements.
Scanmarket
Customer Success Manager
Responsible for daily communications between the customer and Scanmarket after system launch. Conducts quarterly/monthly status meetings to continuously improve the usage and adoption of the software.
Scanmarket
Trainer
Facilitates training workshops and webinars.
Scanmarket
Point of Contact (POC)
The person appointed by the customer responsible for providing Scanmarket with required information throughout the engagement.
Customer
Super Users
Customer employees heading up daily usage of the system and (Phase 7) responsible for resolving issues and fielding questions internally.
Customer
Implementation Strategy
It can be difficult to prioritize which processes to digitalize first. We’ve outlined a sample implementation strategy that makes a good starting point for most organizations.
Implementation Phase 1
Spend Visibility
Spend Analytics can identify savings opportunities. This data can be used as a catalyst to run more competitive e-sourcing events. Gain clear visibility of all spend data to manage tail spend and identify maverick spend to crack down on unapproved purchasing of goods and services.
Implementation Phase 2
Cost Savings
Discover true market price for products and services, and ensure compliance with streamlined processes. eRFx and e-auction events increase competition and significantly reduce costs. Scanmarket consultants can identify what types of events should be run to maximize savings based on specific scenarios.
Implementation Phase 3
Compliance
Reduce exposure to risk with intelligent contract management solutions. Control authors, track contract versions, and approvals with collaborative workflows to improve contractual compliance. Reduce cycle times, minimize risk and improve compliance in one central secure repository.
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