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Getting Started

Scanmarket Implementation Process & Strategy

We take implementation very seriously.

Run your first event in hours.

The implementation process can make or break an S2C software purchase. With more than 20 years of experience, we have learned how to implement a source-to-contract platform the right way. We recommend taking a phased approach to implementation, tailored to your biggest challenges to give your organization the best chance of success. 

No single implementation strategy is right for all organizations. But, every implementation should have a phased approach with focus, measurable goals and support. The average implementation time for a standard project is one to two months. However, the timeline is subject to change depending on the final project scope. 

Getting Started

1. Kickoff

Kick off the project with the project team members to define the implementation plan and project deadlines.

2. Information Gathering

Define how the system should be configured in regard to company structure, user roles and initial templates.

3. Internal Support & Awareness

Secure the necessary buy-in from internal and external stakeholders.

  • Define required training initiatives
  • Define super user network
  • Provide information package to stakeholders
  • Create guidelines of Do's and Don'ts

...

4. System Configuration

Configure the system based on information gathered in phase 2 including company structure, user roles and initial templates. 

5. Training

Scanmarket provides various types of user training from traditional workshops and webinars to project-based training that enable users to learn by doing. 

6. System Launch

Start using the system for live sourcing activities with Scanmarket on stand-by to support you.

’’

The implementation of the system has been seamless and we’ve received some great bespoke support.

Ian Murphy, Managing Director at Foodbuy

Continuous Improvement

Once implementation is complete, Scanmarket appoints a Customer Success Manager who takes full responsibility to drive continuous results. You can expect regular meetings to review reports and KPI performance as well as additional consulting services based on your unique needs.

Roles & Responsibilities

It Takes a Village

Scanmarket develops a true partnership with each customer to ensure successful project execution and broad user adoption. One person can hold several roles, but all roles are critical.

 

Role

Responsibilities

Team Responsible

Project Manager

Ensures project delivery according to the Statement of Work (SOW).

Scanmarket

Consultant

Provides support during the entire implementation process and produces deliverables according to the Statement of Work (SOW). Advises the customer on best practices and configures the software according to customer requirements.

Scanmarket

Customer Success Manager

Responsible for daily communications between the customer and Scanmarket after system launch. Conducts quarterly/monthly status meetings to continuously improve the usage and adoption of the software.

Scanmarket

Trainer

Facilitates training workshops and webinars.

Scanmarket

Point of Contact (POC)

The person appointed by the customer responsible for providing Scanmarket with required information throughout the engagement. 

Customer

Super Users

Customer employees heading up daily usage of the system and (Phase 7) responsible for resolving issues and fielding questions internally. 

Customer

Implementation Strategy

It can be difficult to prioritize which processes to digitalize first. We’ve outlined a sample implementation strategy that makes a good starting point for most organizations.

Implementation Phase 1

Spend Visibility

Spend Analytics can identify savings opportunities. This data can be used as a catalyst to run more competitive e-sourcing events. Gain clear visibility of all spend data to manage tail spend and identify maverick spend to crack down on unapproved purchasing of goods and services.

Implementation Phase 2

Cost Savings

Discover true market price for products and services, and ensure compliance with streamlined processes. eRFx and e-auction events increase competition and significantly reduce costs. Scanmarket consultants can identify what types of events should be run to maximize savings based on specific scenarios.

Implementation Phase 3

Compliance 

Reduce exposure to risk with intelligent contract management solutions. Control authors, track contract versions, and approvals with collaborative workflows to improve contractual compliance. Reduce cycle times, minimize risk and improve compliance in one central secure repository.

Contact Us

 

Your source-to-contract software is only as good as your user adoption. Let’s have a conversation about your implementation needs.