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Scanmarket's SuccessPlus Driving Customer Adoption

Best-Practice Training Program

Your Success is Our Success

S2C software implementation doesn't guarantee results.  Using it does.

Most organizations focus on finding the best technology but overlook internal needs, project execution, and user adoption. According to Gartner, poor governance has been found to reduce technology ROI by 41% on average.

Scanmarket customers see an average 300% increase in throughput and savings from their source-to-contract programs when switching to Scanmarket. We have decades of experience developing advanced functionalities, and we pride ourselves on taking ownership of customer results.

SuccessPlus - Built on Best Practice

SuccessPlus is built on a foundation of best practices that have been tested and honed for more than 20 years. Our comprehensive partnership approach is structured to guide and drive your organization's digital transformation.

Under the SuccessPlus framework, key stakeholders have defined roles and responsibilities with full support from Scanmarket's SuccessPlus Drive Team to get where they need to go. Management and executive sponsors receive ongoing reports on key metrics and periodic health checks to monitor progress and identify areas for improvement.

Customer Success Project Plan

Get a Head Start

Scanmarket's Customer Success team works closely with our customers to drive user adoption, throughput and ROI. We create and implement a Success Project Plan that defines KPIs and other key metrics based on the customer's objectives.

Keys to SuccessPlus


True Partnership

Scanmarket is not just any S2C software provider. We take ownership of customer results and embrace stakeholders to ensure user adoption. With Scanmarket, you have a true partner providing continuous guidance and support throughout your digital transformation.

The Drive Team

Drive digital transformation so it doesn't drive you. Scanmarket puts stakeholders in the driver's seat to drive results with the support of subject matter experts and industry leaders with decades of domain experience.

Business Objectives

Define tier 1 and 2 procurement objectives and challenges.

Source-to-Contract KPIs

Define source-to-contract KPIs feeding into your wider business objectives.

Success Plan

Your SuccessPlus drive team will create a success plan with monthly and quarterly milestones. Service solutions include project-based learning, e-auction strategy classes, popcorn events, myth-busting webinars, and more.


Scanmarket's SuccessPlus program communicates a clear top-down directive and rolls out the success plan across the organization.


Status Meetings

Regular status meetings monitor and drive performance, and Scanmarket delivers more training to uncover gaps and make adjustments as needed.

Health Checks

Scanmarket customers can expect bi-annual reports summarizing the previous six months of usage including performance, areas for improvement, and proposed best-practice solutions based on system health checks.

Why Some S2C Projects Fail

The buying organization often spends a lot of time and energy selecting the right software solution without much consideration for implementation, configuration, data migration, training, and rollout of the solution. However, post-implementation is where the real work begins.  Depending on the S2C solution and the maturity of the organization, post-implementation typically requires: 

    • Change management when adapting from manual to digital processes or from legacy to new systems
    • Driving widespread user adoption
    • Breaking down resistance and building buy-in across the organization
    • Monitoring and driving performance
    • Calculating and reporting on benefits and ROI 
    • Continuous evaluation and improvement.

Accelerate your digital transformation with Scanmarket.  Learn more about why and how to make the transition.

Traditional Training Drawbacks

Most software providers offer training as part of the implementation process, but these training sessions usually happen before users actually begin using the software. Some software providers offer user manuals and video recordings, but many users are left hesitant about using new systems without hands-on experience.

At Scanmarket we encourage continuous learning and hands-on training over a period of time to allow for actual learning to take place.

Project-Based Learning

Our Way to Your Success

Learn by doing. Scanmarket's project-based learning approach enables users to learn at their own pace, with dedicated support. They execute their first projects in the new system with full confidence and save time as this type of training is integrated into their daily work so they are learning as they carry out their daily tasks. Users learn by doing with expert support which increases assimilation and how much they remember for their next project.

Step by Step

Training is carried out in steps, mirroring how users would normally execute projects.  At Scanmarket, training is as relevant and close to reality as possible. 


Participants learn only what they need for the project they are going to run. Participants immediately use that experience to set up and launch a real-life project, maximizing the assimilation of the training.

Dedicated Support

Participants receive full support from a dedicated Scanmarket expert during the program, ensuring that projects are executed fully according to best practices.

What are your digitalization needs - and how do you best prioritize them according to your maturity level and key business needs?