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SuccessPlus

Your Success is Our Success

Scanmarket customers see an average 300% increase in throughput and savings from their source-to-contract programs when switching to Scanmarket. 

SuccessPlus

Built on Best Practice

Additional Customer Success support is available and customizable to fit your unique needs with SuccessPlus. 

Benefits of SuccessPlus

 

True Partnership

Scanmarket is not just any S2C software provider. We take ownership of customer results and embrace stakeholders to ensure user adoption. With Scanmarket, you have a true partner providing continuous guidance and support throughout your digital transformation.

The Drive Team

Drive digital transformation so it doesn't drive you. Scanmarket puts stakeholders in the driver's seat to drive results with the support of subject matter experts and industry leaders with decades of domain experience.

Business Objectives

Define tier 1 and 2 procurement objectives and challenges.

Source-to-Contract KPIs

Define source-to-contract KPIs feeding into your wider business objectives.

Success Plan

Your SuccessPlus drive team will create a success plan with monthly and quarterly milestones. Service solutions include project-based learning, e-auction strategy classes, popcorn events, myth-busting webinars and more.

Communication

Scanmarket's SuccessPlus program communicates a clear top-down directive and rolls out the success plan across the organization.

 

Status Meetings

Regular status meetings monitor and drive performance, and Scanmarket delivers more training to uncover gaps and make adjustments as needed.

Health Checks

Scanmarket customers can expect bi-annual reports summarizing the previous six months of usage including performance, areas for improvement, and proposed best-practice solutions based on system health checks.

Learn by doing.

Project-Based Learning

Project-based learning is a teaching method in which students learn by actively engaging in real-world and personally meaningful projects. Scanmarket's project-based learning approach enables users to execute their first project in the new system as they carry out regular daily tasks. 

 

Step by Step

Training is carried out in steps, mirroring how users would normally execute on projects.

Project-Based

Participants learn only what they need for the project they are going to run. Participants immediately use that experience to set up and launch a real-life project, maximizing the assimilation of the training.

Dedicated Support

Participants receive full support from a dedicated Scanmarket expert during the program, ensuring that projects are executed fully according to best-practices.

Traditional Training Drawbacks

Most software providers offer training as part of the implementation process, but these trainings usually happen before users actually begin using the software. Some software providers offer user manuals and video recordings, but many users are left hesitant about using new systems without hands-on experience. 

Ready to take the next step?

Find the solution that fits your needs.