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Source to Contract (S2C) Platform Implementation Doesn't Guarantee Positive Results - Using it Does

Scanmarket has a 20+ year history of providing advanced and intuitive S2C tools with the right expert support to get real business results. On average, customers see a 300% increase in throughput and savings from their source to contract programs when they switch to Scanmarket.

Why Some S2C Programs Fail

The buying organization and the chosen solution provider often spend most time and energy on selecting the right solution and implementing it, including configuration, data migration, standard training, and roll-out of the solution.

However, post-implementation is where the real work begins, and where most organizations place the least focus. Post-implementation comprises of different components, depending on the S2C solution and the maturity of the organization, including:

  • Change management when adapting from manual to digital processes or from a legacy to the new system.
  • Driving initial widespread adoption
  • Winning hearts and minds across the organization, breaking down resistance and myth-busting
  • Monitoring and driving performance
  • Calculating and reporting on the benefits and ROI of the S2C solution
  • Continuous evaluation and improvement

 

SuccessPlus – a Partnership Approach to Maximizing ROI for S2C Programs

SuccessPlus is built upon all our consolidated best-practice tactics, strategies, and methodologies we have developed and honed during 20+ years in the business, resulting in a structured comprehensive approach that will guide and drive your organization to success.

Under the SuccessPlus framework, your key stakeholders will have defined roles and responsibilities, clear metrics, and full support to get where they need to go. Management and executive sponsors get continual reporting and periodic health-checks to monitor progress and identify areas for improvement, coupled with best-practice recommendations. 

The key elements of SuccessPlus include:

  • A true partnership between you and Scanmarket, with continuous expert guidance and best-practice recommendations - and challenges where needed
  • A driving team with the sole purpose of driving success, consisting of your key stakeholders at several levels of seniority and dedicated Scanmarket experts
  • Defining your tier 1 and 2 procurement and wider business objectives and challenges
  • Defining source-to-contract KPIs and targets feeding into your wider procurement/business objectives
  • Together, creating a success plan with monthly/quarterly milestones, including several unique Scanmarket service solutions such as Project-based Learning, eAuction Strategy Masterclass, popcorn events, myth-busting webinars, etc.
  • Communicating a clear top-down directive, explaining the program and its benefits
  • Rolling out the success plan across the organization
  • Regular status meetings to monitor and drive performance, uncover gaps, adjust the approach, and deliver more training where needed
  • Bi-annual system health-checks and reports provided by Scanmarket, summarizing the last 6 months usage, performance, areas for improvement, and proposed best-practice solutions

 

The SuccessPlus Framework

Contact us to find out how SuccessPlus can work for your organization.  After all, implementation is just the beginning. 

PROJECT-BASED LEARNING

Traditional Training Approach

Most software solution providers offer training as part of the implementation process. This usually entails full training of all the relevant functionality up-front before users begin actively using the solution. For those who have had experience using similar solutions and those who are particularly tech-savvy, this will usually suffice. However, it is unreasonable to assume that all users will be able to assimilate and remember all the learnings from one-off, functionally deep training workshops. 

To bolster one-off live training events, most providers offer user manuals and video recordings of training, which can help to a degree. However, many users are left feeling unsure, lacking in confidence, and anxious about using the new system. They will often feel that they do not have time to learn the new system and will continue to do their tasks manually, outside of the system.

Training and learning by doing
SCANMARKET

Project-based Learning

Learning by Doing - With Expert Support

The project-based learning approach ensures that users can learn at their own pace, with dedicated support.  This means that they execute their first projects through the new system with full confidence. 

Users also save time, as they are not learning how to use the new tool as an extra element added to their daily jobs, they are learning as they carry out their daily tasks.

 

Project-based Learning

However, the most important element of project-based learning is that the users are learning whilst doing, which significantly increases assimilation and how much they remember for their next project.  Contact us to speak to one of our team and find out more.

Click here to see our other training options.